Stasha was amazing to work with. It felt like I was working with a friend who was making sure I wasn't being overcharged or over-serviced. Automotion gained a longtime customer as I will be taking both of my vehicles there for any further services we need.
Carrie Gardner Apr 4, 2024
Very friendly and explained in great detail what needed to be done,and offered rides to be picked up and taken home❤️
Arlene Sweeney Feb 2, 2024
Unfortunately my vehicle was a total loss per State Farm however I was very satisfied with all the efforts by Stasha and other person's at Automotion that helped mitigate the claim .
Norman Deputy Apr 4, 2024
Bill who handled my drop off before the day of service was the most friendly and easy to work with since the new owners had taken place. He also called me when the car was ready for pickup which never occurred from prior services with new owner.
James Hengels Apr 4, 2024
All was done in a friendly, professional and timely manor.
Bob Guerrero Sep 9, 2023
When we pick up our car the service light was still showing. They didn't reset the cars computer and show service was done. The we drove it home. The next couple days issues started to come up. Our back up camera was off. The lights on our doors were not working properly. Basically the person who came out of the service to update our computer just cleared out our settings. Don't know if I will come back. I payed $2,200 dollars for service on our Jaguar XJ . For that price they should have their act together. Will we have Mercedes, Land Rover & a Jaguar. They won't see any of our cars. @@@ Update @@@ The owner called me. He apologized for the service we received and scheduled my wife's car to make everything all right. He is a man of his word!!! Everything is working great. Oh yeah.. the owner was pissed off on what happened. Will go back .
Papa G Oct 10, 2023
Great customer service and staff
Jennifer Morgan Apr 4, 2024
I took my Alfa Romeo to Automotion when I had a coolant leak and they were amazing! They were very transparent about pricing and as professional as could be. If I ever have car problems in the future I will absolutely be going back to the Automotion team!
Caleb Briggs Apr 4, 2024
Staff has been friendly, knowledgeable, and helpful regarding any issues with my car
Kenny Brown Apr 4, 2024
APRIL 2024. STILL AWESOME! Oct 2023. Nothing has changed- superb service as always Jan 2013 I trust the guys at Automotion implicitly! Dec 2013. Ok, they missed something. First time in 30 years that I have EVER had to bring a vehicle back. They showed me what had been missed and explained why. Then they made it right. I trust you guys implicitly!! Dec 2012 Awesome as usual! Thank for a truck that stops without shaking! I need to bring ya'all cookies! Oct 2012 Fixed the wiring issue that has eluded everyone who has worked on the issue. Apparently, it never occurred to _anyone_ that the problem was in the truck wiring, not the horse trailer. Thanks Guys!
Dianne Karp Jul 7, 2011
Tremendous service and mechanical expertise! Automotion is my choice for vehicle issues, wether normal servicing requirements are or extensive repairs. In my opinion Automotion is the best automotive service center in Reno!
Mike Billow Apr 4, 2024
They are the best! Bill and the team are the most helpful and efficient shop I’ve worked with. They are diligent with getting repairs accomplished in timely fashion and communicating regarding pricing and timeline. I have too many high end vehicles that always need some repair are service and they have never been anything less than superb
Kaitlyn MIller Apr 4, 2024
Multiple excellent experiences with these folks now. For our small fleet of Service vehicles and vans Automotion has done top quality work with really fast completion times.
Shad Breckel Apr 4, 2024
Efficient and timely
Sam Somerhalder Sep 9, 2023
I have a complicated motor in my Mercedes 600 SEL v12. I use to take it to someone else before I knew about Automotion. We ran into an issue the other shop could not figure out. Automotion found the issue immediately and fixed it. Needless to say now it is the only place I will go and I say thank you.
Eddie Lorton Mar 3, 2024
Thank you for the quick repair of my car. I would recommend you to anyone. Not only do you have fabulous customer service. You were extremalay fair in your pricing. If I have anymore repairs for either of my vehicles you will be the first phone Call, thank you once again for wonderful old-fashioned.Customer care that more people should follow if there were ten stars you'd have ten
Wanda Wright Mar 3, 2024
Always fantastic work and great staff!
Deborah Kotrady Jan 1, 2024
ChatGPT Automotion epitomizes excellence in every facet, boasting a team of exemplary office personnel who extended a warm welcome and unparalleled service from the moment I stepped through their doors. Despite it being my initial encounter with their Mercedes servicing, they treated me with the familiarity and respect one might expect from a decades-long patron. The entrance itself is a spectacle, adorned with meticulously maintained, rare automobiles presented in a showroom style that captivates the senses. Moreover, their thoughtful provision of complimentary coffee and nutritious snacks further underscored their commitment to ensuring a comfortable and indulgent experience for their clientele. As I anticipate future visits for my car's maintenance needs, I am reassured by the caliber of service and attention to detail demonstrated during my inaugural visit. Furthermore, it would be remiss of me not to mention the lavatory facilities, which rival those found in establishments of the highest caliber. Automotion has truly set a standard of excellence that transcends mere automotive servicing, making every aspect of the customer experience a delight to behold.
Bruce Shirey Mar 3, 2024
I have had my cars serviced many times and the results are always spot on. Automotion is very thorough and they always make it seem as my car is first in line. I have never had to bring my car back for rework. The atmosphere in the shop and front area is always welcoming and you may be greeted by some very friendly dogs. I can see these guys are passionate about what they do.
Brian Caron Feb 2, 2024
Great people, super high quality facility, provide details of service, happy to meet with you in person and review the vehicle if you need better understanding. My car is running MUCH better. Really cute dogs too, As a followup, i was getting ready for an extended trip and noticed fluid leaking from one of my cars the morning of my trip. I took it in with no apt., they immediately inspected it, major issue found, thankfully i did not drive it on the trip. Arranged a heavily discounted rental for me so i could go on the S.F. vacation trip with my family! Love these guys!
David M Feb 2, 2024
The staff was very friendly; Stāsha was particularly helpful!
Benjamin Wagner Mar 3, 2024
***Edit to add** After posting my review, the service manager was immediately in touch. He was very appreciative of the feedback and gave me resources in case I decide I’m willing to try this shop again in the future. I’ve driven less than 500 miles since the visit/repair and it still smells like my car is leaking/burning oil. I should reach out, to have the work followed up on, but the whole experience has been exhausting. Worked “with” my warantee company but made me do ALL the footwork even though they are a listed partner, causing car to be in the shop at least two extra days. I feel like this was my specific service guy, unsure. Also tried to charge me an extra $60 at pickup. Kind of a bummer, I wanted to find a home for Mini service as my car is nearly 100k miles, I don’t think this will be the place, sadly.
Jenny Wall Jan 1, 2024
Very friendly, informative, fair pricing
Joyce M Sowell Dec 12, 2023
Great shop and honest pricing. Highly recommend.
B N Mar 3, 2024
I had a fantastic experience with Automotion. They came in far under wha Mercedes Benz dealership quoted me, were thorough, polite and timely. Both times I was there they offered me a ride back to our RV storage. It's not often you find auto repair that you feel you can trust, and I will certainly be going back to Automotion.
MICHAEL AMBROSE Mar 3, 2024
Great service. Super helpful and friendly. Best shop in Reno!!
Lydia Deering Feb 2, 2024
This is the second time we took our car in. Two different issues. Both times the staff was friendly. I got my car in on a timely basis. Less than a week for both times. They delt with Carcare both times, even though the second time Carcare wasn't very timely. It took Carcare 2 days to respond to the request. But the staff at Automotion were always alerting me to what was going on. I would recommend any work that needs to be done you take them here.
Barbara Serfoss Feb 2, 2024
I have been an AUTOMOTION customer for years, and have had all my cars maintained and repaired by their excellent staff. This is a staff of professionals with years of expertise which they have applied to everything I drive…from Volkswagen to Facel Vega ( an exotic French sports car from the late 1950’s with a Chrysler Hemi under the hood.) These are folks who know what they’re doing, can resolve minor to major problems, and who actually do care for their customers! While automotive maintenance and repairs can be more expensive now than in past years, AUTOMOTION has always been the place where my dollars are providing the best quality professional care and repair per dollar. I rarely do testimonials and I have no personal tie-ins with any of the staff nor owners…this is just that rare case when the best needs to be recognized and recommended.
Robert Boisson Feb 2, 2024
Excellent service at a fair price . John answered all My questions and the evaluation was speedy and thorough. Turns out I just needed a new battery and they were honest enough to let me know that. Thank you ! I’m excited to have a shop for our fleet of vehicles. I will be back !
Pamela beth Zamora-Mayne Feb 2, 2024
Great Service, easy to work with and schedule.
Nelson Velasquez Feb 2, 2024
Great experience at this shop. Oil change on my vintage Porsche, with mechanic Zachary Nich Johnson, who is an Audi/Porsche/Subaru expert, and one of the few people I trust with my cars in this town. Excellent service writer and shop, they have a courtesy shuttle - would not hesitate to use them again.
William Freed Feb 2, 2024
Excellent place to get your car worked on. Honest and ethical! Thank you!
Randall Thomas Jan 1, 2024
This is the best auto repair shop in town.
Joann Newbury Aug 8, 2023
Automotion is the bees knees! Great customer service, and they work on everything. They have done excellent work on my GMC Sierra, my Tesla and my camper van. This is the only shop in town I use for my vehicles. The crew is easy to work with, very knowledgeable and highly specialized.
Jacob Bush Jan 1, 2024
They have done a great job working on my BMW. Thanks for all your work on my vehicle.
Roderick Gray Jan 1, 2024
Jon solved the problem and was very helpful ! I will return for any needed work on my old Subaru Forester .
Laumin M Jan 1, 2024
As always AutoMotion did great work at a reasonable cost.
Daniel Hayward Jan 1, 2024
Got to my car quickly after towed in, figured out what it needed and had it fixed on the same day. Great work!
Mark Maloney Jan 1, 2024
Automotion puts you in control over what work gets done. Bill was very transparent and communicative at every step of the way. There was none of the old, "I wouldn't drive this car another mile" type of pressure. My Tiguan had many needs, so he helped me prioritize based on safety and budget. I was referred here by a trusted source, and I am satisfied that I now have my regular mechanic. Of all the aspects of a mechanic, trust has to be at the center!
Jeff Urbanski Jan 1, 2024
Staff is super knowledgeable, helpful and friendly.
Denise Colby Jan 1, 2024
Great service as usual. Thanks.
Joseph Horton Jan 1, 2024