BMW is synonymous with precision engineering, dynamic performance, and refined luxury. Known as The Ultimate Driving Machine, BMW vehicles blend athletic handling, advanced technology, and sophisticated design to deliver an uncompromising driving experience. As one of the world’s most respected luxury automotive marques, BMW represents both performance and prestige—crafted for drivers who value power, elegance, and innovation in equal measure. Ownership is a statement of performance and distinction, and preserving that experience requires expert care and specialized service.
Easy to schedule. Used the night drop—super easy w follow up at scheduled drop time. Very good conversation on need to have vs nice to have (aka we can get it next time). During the Christmas season this gave me great confidence I was still keeping my car dependable until my next service inspection. Great team at Automotion. Been w them 6 years w 4 cars across three makes. I will never go back to a dealership!
Jim Adamski Dec 12, 2025
Always great!
Grace Thornton Dec 12, 2025
They had a wonderful way of dealing with new people
Saul Valencia Nov 11, 2025
They quickly identified the problem and repaired it. The estimated repair cost was accurate and reasonable. I’ll go back
Paul Dieringer Nov 11, 2025
I've trusted this shop since I moved to Reno 20 years ago. They were highly recommended then and I can say the same today. The Service Advisors are honest with me on the condition of my vehicle, what needs attention now and what can be addressed at a later time. The mechanics/technicians have massive skills on top-end vehicles, so my SUV was a piece of cake. I trust the work is done right the first time and I have never been disappointed. Why go anywhere else?
Karen Alfsen Nov 11, 2025
John was very helpful taking me home after I dropped off my car for service. I now have 2 working headlights!
Kathy Harada Oct 10, 2025
I had great service by both Shauna and the other gentleman. I was looking to buy a used car with a lot of mileage and year. I can’t remember the gentleman’s name but he really advocated for me during the discussion with the seller and advised me honestly in a really helpful manner. If you are young or of modest means it’s worth the checkup to avoid major issues, they saved me at least 1.5k and squeezed me in the same day
Sana Rahmani Sep 9, 2025
I came in for a wheel alignment. There was a miscommunication over the phone around price. Jason, the manager, honored the much lower price I was quoted over the phone. It’s that’s kind of gesture that will bring me back to this shop. All around they were communicative, honest, transparent, and friendly. 5 stars.
Maxim Dobrushin Sep 9, 2025
It was a nice looking shop with many very nice antique cars in the lot. Jason was pleasant, professional and responsive on the phone. However, I had made an appointment to have a key smith make a key for my car, and drove an hour each way to get to the shop to get there. And the key smith didn’t show up. So I was disappointed at driving nearly 110 miles and wasting my time for this. On the other hand, I wouldn’t hesitate to go back and have something done at the shop that they self-performed because they were as decent as they could be about the situation. They had a nice coffee machine for customers that I appreciated, too, and a good place to hang out and work while you wait if you need that. Nice people.
Robert Aug 8, 2025
Had my Ferrari taken care of quickly. Awesome. I’ll be back
michael h Jul 7, 2025
Smog check for a 71 Blazer. Thank you for your assistance over the years!!
Autumn Wingrove Jun 6, 2025
Automation Service and Repair maintains all of our family vehicles with reasonable prices and professional pride.! 5 stars !
Biviano Vasquez Nov 11, 2019
Excellent service. Definitely 10/10. The service technician did a fantastic job at servicing and repairing my Bentley. Usually I would have to send my car to the Bentley dealership in San Francisco for repair and servicing. Automation provided much better service and communication than the Bentley dealership. Jason was an extremely effective customer service representative. Highest recommendation.
James Olson May 5, 2025
Great customer service and staff
Jennifer Morgan Apr 4, 2024
I appreciate the service and trust that I am getting well taken care of.
Tahoelink Apr 4, 2025
Very professional..done right 👍
Bruce Bonnett Mar 3, 2025
These guys are amazing. They are honest, quick and affordable. I’ve been taking my car to them for 4 years now. I wouldn’t go anywhere else.
Joanna Roberts Jan 1, 2025
Pleasant and service oriented and accountable on time needed for repair.
Carlos Luna May 5, 2024
Easy to do business with great communication excellent service!
jacob pavelea Dec 12, 2024
Very friendly and explained in great detail what needed to be done,and offered rides to be picked up and taken home❤️
Arlene Sweeney Feb 2, 2024
Great people. Great service.
Roger Davidson Jan 1, 2025
They are the BEST. Done early and did extra work. Treated me with the utmost respect.
Denise Dec 12, 2024
Jason was AWESOME coordinating the delivery of vehicle by Tow Truck, the Review by Mechanics, and update on timeline for Parts and Installation. Couldn’t be happier with Jason and ALL the Staff! Great Job! Kudo’s to Your Team! Jim & Yolanda Avanzino
Jim Dec 12, 2024
So glad that I brought my car to them very helpful great communication and options to get my problem fixed . Really appreciate their professionalism and friendliness of Jason .
Janet Ramirez Dec 12, 2024
Super friendly, very knowledgeable staff, helped me out as a non customer wirh a flat tire that just happened to be right there. At thier stire. Beautiful showroom.
faiR ENOugh Dec 12, 2024
Automotion is the best repair shop in Reno, they always do the job right the first time.
clifford candevan Apr 4, 2023
I took my car in to have the suspension checked because I was staying to hear some squeaking when I drove over bumps and rough road. After they test drove it, they said that the springs and struts tested normally, so they lubricated them and said that all should be good in a couple of days once the lube worked into the system. And they're were right! Their integrity saved me hundreds of dollars when they could have opted to replace parts that were still good. That's how a company builds trust with us customers.
Wally Murray (luvinthislife) Dec 12, 2024
Absolutely lovely establishment, so many great things about this place, between the excellent service, the great bathrooms and the wonderful dogs to greet you and pet, I absolutely recommend coming here for any car needs, especially who have a Mercedes sprinter. The staff is super kind of knowledgeable and are willing to work with you if you have special needs for your vehicle like we have with ours. They will even put your lug nuts on in a certain order if you ask them to. Very detail oriented, very professional absolutely recommend coming here for everything you need!!
Stacy Ladwig Oct 10, 2024
A surprisingly refreshing experience.
Susan Mahoney Oct 10, 2024
They fixed the problems I was having with my electrical, and even fixed a loose connection that would have been a problem that I didn’t even know about! Great service, and a great attitude with the front desk, who were kind enough to work with me while my card was having issues being cleared with Visa till it all worked out in the end!
Cole Lackore Sep 9, 2024
Very thorough and comprehensive. Great customer service!
Tonda Benge Sep 9, 2024
Pleasant efficient service
Steve Richard Sep 9, 2024
We had our motorhome dropped off for some service work. While it was not their normal type of vehicle they treated me well. There professionalism was exceptional and we were very satisfied with the work that was done.
Rick Carson Sep 9, 2024
Always friendly, helpful, and job well done.
Steven Garcia Sep 9, 2024
Bill, Jason, and the staff were amazing! The work done was thorough, clean, and done on time!
JORDAN LEWIS Sep 9, 2024